Posts Tagged PTA
PTA fails to keep people informed about banned and unbanned websites
Posted by K. Shahzad in Inside Story on May 30th, 2010
PTA Updates Page Snapshot
It is 30th may today and the last update on PTA’s website about the blocked websites was on 2oth of may. They even didn’t even mentioned any other blocked websites other than the Facebook and Youtube on their website. Hundreds of URLs were blocked and some of websites like Facebook , wikipedia, youtube and many more had faced blanket ban but PTA never mentioned about these banned websites on their website.
Youtube is already unblocked few days ago but still no update about that on their website. Whats more important is Pakistan Telecommunication Authority (PTA) never published the details of blocked websites over the internet nor they have updated people about when certain websites are being banned or unbanned. It would have been much better if things would have been much more transparent.
Proxy websites blocked in Pakistan, Whats the point?
Posted by K. Shahzad in Inside Story on May 30th, 2010
In connection with the issue of blasphemous violent content, Pakistan Telecommunication Authority (PTA) blocked many websites and many people including me supported this decision of PTA. Banning the websites in Pakistan should have not mainly to prevent local people from accessing the blasphemous content but to make a statement to sites that your racism regarding the religion will not be accepted.
Considering the fact that Pakistan is an Islamic state and people at least have love for prophet Muhammad, no one would be willing to see that blasphemous content. But unfortunately PTA took things here differently, they gone few steps further and also blocked the proxy website.
Chairman PTA: We have blocked a number of sites having the blasphemous content and also blocked some proxy websites, so that the content can’t be accessed in Pakistan in anyway.
Blocking the original websites was more than enough to make a statement and blocking the proxy websites was unnecessary step. Ideally no one would try to access that blasphemous content via proxies, at least those who follow Islam and love Prophet Muhammad (PBUH) and if some one would, well every one is responsible for his/her own faith.
In fact the guys blocking the proxy websites didn’t thought about the positive features and capabilities which proxies enable us with, they only kept eye on negativity and end up blocking most of proxy websites known to them.
At times proxy websites are very useful, some times certain ISP dns servers don’t have most updated IP records against domains or have problems with certain websites, in this case the proxy websites are the only handy tool to access them.
Finally I would say, it would have been better, if ban must have been symbolic for the world other than just to restrict the locals from looking at the content. Whatever else is done, I am in full favor of that but not in favor of blocking the proxy websites which still are blocked in Pakistan.
How to report a stolen cell phone in Pakistan
Posted by K. Shahzad in Telecom on March 29th, 2010
If you had a phone that is stolen by someone or its lost and you want to report it so it gets blocked on all GSM Networks in Pakistan, use the following method.
Step 1. Get the Information together
Following are number of things you will need to get your phone blocked.
1. IMEI Number
IMEI Number is a unique number that is assigned to each cell phone, it uniquely identify a single phone as for each manufactured phone ever its different. You will get this number on packing of you phone. For each new phone you purchase you can check its IMEI by using *#06#. It is recommended to use this method for your phone, get the IMEI and save it with you so if your phone gets lost, you can use it to report and get your phone blocked. Or otherwise as I said the packing box of phone will have this number on it.
2. Cell Phone Number – It is just the number which people use to call you, this number must have been used with that mobile, also make sure your SIM is registered on your name.
3. Name
4. National ID Card Number (NIC)
5. Address and Contact Number
Step 2. Report about the Phone
After you have got all above information together now you have to report about your stolen or lost cell phone. You have following choices for this,
- Call Police at 15
- Call PTA (Pakistan Telecom Authority) at their toll Free Number 0800 – 25625
- Call CPLC (Citizen Police Liaison Committee) on 021-5682222 or FAX them at 021-5683336
- Complain at imei@pta.gov.pk
Use any of these choices above to complain and you will be guided further if you need to do anything else. After the process is completed the phone will be blocked so that the thief can’t use or sell it. In the process if by any means you get back your cell phone, it can be unblocked easily by providing the same information.
Over the past increasing number of phone snatching and stealing cases have been reported, if in case some way your phone gets snatched or stolen, do report this using the process explained above so that the thief can’t get much out of this theft.
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Register compaint against a cell phone or landline number in Pakistan
Posted by K. Shahzad in Telecom on March 19th, 2010
This topic covers how to and where to register your complaint if someone is threatening or annoying you with unnecessary phone calls or text messages from a cell phone or landline number in Pakistan. Unfortunately despite the many campaigns by PTA still there are cell phone connections/SIMs out there which are not registered to any one at all and being used or registered to wrong people other than real users. So before registering one such complaint a thought about the culprit using unregistered or incorrectly registered SIM may stop you from registering the complaint, but this not the way how things work now.
Now even if someone is annoying you from an unregistered or incorrectly registered SIM card, you can still register the complaint against the culprit and PTA will block the connection. If still the messages and calls continue from another number a proper action will be take against the person and even if he/she is using an unregistered or incorrectly registered SIM he/she will be tracked out, reached and coped easily, all you have to do is complain with PTA on first place.
You can call at PTA’s complaint number 0800-55055 to complain against the landline or mobile number from which someone is threatening you. You can also send an email to PTA’s contact email complaint@pta.gov.pk for registering your complaint but using their toll free complaint number mentioned above is recommended for a fast response but you can still expect the email method work out for you, as it worked out for me in past.
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How to complain agaist cell phone operators, ISPs or land Line operators in Pakistan
Posted by K. Shahzad in Services on February 19th, 2010
In our country lots of times we come across the poor technical or customer support by the Cell Phone operators, Land line operator like PTCL or Internet Service Providers. At times you continuously keep getting the low quality services other than what you have expected from a service providers and complaining many times to their customer support numbers you don’t get any good response.
Well in past we had very much less choices and we always had to rely upon the customer support service of the telecom operators. But now things are lot much different, now we have the proper check and balance mechanism, if you can not getting the full value from the services you acquire, you can complain about it with Pakistan Telecommunication Authority(PTA).
PTA gets thousands of complains every week, they respond to all of them and make sure the person complaining gets the satisfactory services after the complain is processed and closed. You can register the complains online using their complain forms as well as they offer some phone numbers which can be called in order to get your complaints registered.
To get your complaint registered online use this complaint form or you can call on +92-51-9221444 or fax on +92-51-2878139. These numbers are of headquarters, you can also get the zonal numbers if required from PTA website, otherwise these must be enough to get your complains registered against any organization related to Telecom.
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