How to report theft of your mobile phone in Pakistan

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report stolen phone in pakistanIf someone have snatched or stolen your phone in Pakistan, well you can report the robbery or theft your mobile phone to Pakistan Telecommunication Authority (PTA). This way phone would be blocked and thief would not be able to sell it further. Also, some investigations will also be launched, so you also have slight chance of getting your phone back. In case you get your cell phone back, it would be unblocked so you can use if freely.

Before going on to the procedure lets see what we need in order to report theft, in case our phone is stolen.

  • IMEI of cell phone  – This is sometimes available on box of your phone, also you can get it by press *#06# from your phone. So whenever you purchase a new phone, run this code on your phone and save it with you so you can use it in case your phone is stolen or something. For people who already lost their phone, only option is to search for IMEI code on box or any papers/manuals inside box of phone.
  • Cell Phone Number – Next obviously you will need to provide the phone number of SIM you have been using with that phone, so phone could be tracked. But remember in order to file the complaint the SIM should be issued in your name.
  • Other Info – In addition to above two items you will also need to provide your Name, National ID Card Number (NIC), your Address and a Contact Number for further contact.

So here is how you would report robbery of your phone

  1. Call Police (15): Very first step you have to follow is to call police at their number 15 after your phone have been stolen or snatched.
  2. Call PTA: Then you need to call PTA  at their toll free number 0800-256 25 to report your loss along with all the info we have mentioned above. For any questions etc you can also email PTA at imei@pta.gov.pk, but for complaints its effective to use their toll free number, which is mentioned above.
  3. Call Citizen Police Liaison Committee (CPLC): Next call CPLC at 021-35662222 to report theft. Also their fax number is 021-35683336 and their web address is www.cplc.org.pk. They also have web form which you could use to complaint, its here.

After following the above three steps you are now done with the complaint and hope for the best. Even if you don’t get your cell phone back, one thing for sure, the snatcher would not be able to use or sell your phone to anyone else. Above written complaint procedure may be bit lengthy and can take your 20 to 30 minutes but its worth following. As you have some chances of getting your phone back, if not, the thief would not be able to use or sell it. Its in fact our responsibility to follow such procedures in events of theft or robbery, it would help lowering the crime rate.

One more thing, if you are going to purchase a used phone, you can make sure that its not stolen by entering the IMEI of phone, to this IMEI search form provided by PTA. Remember, you can get IMEI number of any cell phone by press the code *#06# from that phone. This online database of stolen IMEI is bit out dated at the moment but I am sure it is updated every few months. Currently it is showing that it was updated about four months ago in March 2013.

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Register complaint against a cell phone or landline number in Pakistan

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This topic covers how to and where to register your complaint if someone is threatening or annoying you with unnecessary phone calls or text messages from a cell phone or landline number in Pakistan. Unfortunately despite the many campaigns by PTA still there are cell phone connections/SIMs out there which are not registered to any one at all and being used or registered to wrong people other than real users. So before registering one such complaint a thought about the culprit using unregistered or incorrectly registered SIM may stop you from registering the complaint, but this not the way how things work now.

Now even if someone is annoying you from an unregistered or incorrectly registered SIM card, you can still register the complaint against the culprit and PTA will block the connection. If still the messages and calls continue from another number a proper action will be take against the person and even if he/she is using an unregistered or incorrectly registered SIM he/she will be tracked out, reached and coped easily, all you have to do is complain with PTA on first place.

You can call at PTA’s complaint number 0800-55055 to complain against the landline or mobile number from which someone is threatening you. You can also send an email to PTA’s contact email complaint@pta.gov.pk for registering your complaint but using their toll free complaint number mentioned above is recommended for a fast response but you can still expect the email method work out for you, as it worked out for me in past.

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Update:

For your complaints make use of PTA toll free number given above or you can also use following information for your complaints.

PTA Headquarters: complaint@pta.gov.pk (Tel: +92-51-9225325)
Rawalpindi: rawalpindi@pta.gov.pk (Tel: +92-51-5766402)
Lahore: ptalahore@pta.gov.pk (Tel: +92-42-6665022)
Karachi: karachi@pta.gov.pk (Tel: +92-21-5680101)
Peshawar: peshawar@pta.gov.pk (Tel: +92-91-9217279)
Quetta: quetta@pta.gov.pk (Tel: +92-81-2829476)

You can complain on PTA headquarters contact information or your related zonal office contact info as given above. Share any of your experiences with PTA regarding these kind of complains or any other useful info via posting a comment below.

Update:
After reading overwhelming number of comments being written to us it is necessary to make it clear that you can use above information and method to complain directly to Pakistan Telecommunication Authority but you can not make a request to us with a number to get it blocked. The reason is PTA wants the person who is being annoyed/threatened him/herself make a complaint, so we are not eligible to make complaints on your behalf. You will have to do it yourself. Hope it helps. However you are most welcome to share your experience with PTA and also can provide feedback on the response by PTA on your problem. Also if you comment on any thing related to topic you are most welcome.

Update:
This post is getting lots of comments by people requesting with their numbers and asking us to open their cell phone service. We at “Info Pakistan” have no authority to block or open any cell phone number. This is just a website which helps people with useful information about Pakistan or info which could help Pakistanis. Similarly, this post only tells you that how to file complaint with PTA if some one is annoying you with unwanted calls or threatening you over the phone. Please if your number is blocked, your SMS are not getting through or you are facing any other issue, please complain directly to PTA using contact information specified above. Also make sure you communicate with your operator or service provider before getting through to PTA.

You are most welcome to share your opinions and experiences in comments section below. However, commenting with your number and asking us to resolve your issue will not work. You have to complaint directly to PTA by calling or emailing them. Hope this helps.

Register complaints against email or website hacking in Pakistan, Complain against online identity theft in Pakistan

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Cyber Crimes Department - NR3C PakistanNow like other countries of world also in Pakistan the Crime Investigations Cyber Crimes division is actively working. This department is working under Federal Investigations Authority(FIA) and Named as National Response Center for Cyber Crimes (NR3C). Scope of their work is not limited to Identity theft or hacking etc, they are responsible to take care of all kinds of potential illegal activity which may take place using online mediums inside Pakistan.

They also provide the ways through which people can complain against any kind of online illegal activity and actively monitor and investigate the complaints submitted to them. Complaints may vary on variety of issues, e.g. If you are running a website and someone have hacked that website, just register a complaint with NR3C and even if the website is recovered back they will be investigating and will eventually find out the hacker who had done this by using  logs and other data which is stored with the service providers for specific websites.

Also if some one have hacked your email address, don’t forget to register a complaint and expect an action. They also act well on identity theft. For example if someone have took a photo of you from any where online and using it in a fake Facebook or any other social networking website with your name or even any other name as profile picture, you can register a complaints and it will be made sure that the fake account is deleted and person made and using this is caught.

Also if you are receiving any threats via emails etc, you can complain with NR3C to get the culprit caught and punished. Even if the emails are being generated by random or custom scripts other than using the real email account the origin of sender may be traced very much easily. A computer professional with some knowledge can do it, but the people we are talking about here are the experts who are very good at this.

Another problem our society have, if someone uploads the photos in their profile or somewhere else online, they are copied and may websites or people start using those photos elsewhere. If any of such event have occurred with you or any website or individual have published your pictures without any reason or without permission from you, don’t hesitate to complain against it with NR3C.

So either your email or website is hacked, someone using your photos or identity illegally or someone threatening you using any online medium, don’t hesitate complain with National Response Center for Cyber Crimes (NR3C)

For complaints you can use following contact information.

Email: helpdesk@nr3c.gov.pk
Phone: 051-9260944
Fax: 051-9262376
NR3C Website: www.nr3c.gov.pk

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How to complain against cell phone operators, ISPs or landLine operators in Pakistan

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Pakistan Telecommunication Authority LogoIn our country lots of times we come across the poor technical or customer support by the Cell Phone operators, Land line operator like PTCL or Internet Service Providers. At times you continuously keep getting the low quality services other than what you have expected from a service providers and complaining many times to their customer support numbers you don’t get any good response.

Well in past we had very much less choices and we always had to rely upon the customer support service of the telecom operators. But now things are lot much different, now we have the proper check and balance mechanism, if you can not getting the full value from the services you acquire, you can complain about it with Pakistan Telecommunication Authority(PTA).

PTA gets thousands of complains every week, they respond to all of them and make sure the person complaining gets the satisfactory services after the complain is processed and closed. You can register the complains online using their complain forms as well as they offer some phone numbers which can be called in order to get your complaints registered.

To get your complaint registered online use this complaint form or you can call on +92-51-9221444 or fax on +92-51-2878139. These numbers are of headquarters, you can also get the zonal numbers if required from PTA website, otherwise these must be enough to get your complains registered against any organization related to Telecom.

Update:

PTA toll free complaint number for all over Pakistan is 0800-55055, you can complain about any thing related on this number. Also you can make use of following email addresses and numbers of PTA.

PTA Headquarters: complaint@pta.gov.pk (Tel: +92-51-9225325)
Rawalpindi: rawalpindi@pta.gov.pk (Tel: +92-51-5766402)
Lahore: ptalahore@pta.gov.pk (Tel: +92-42-6665022)
Karachi: karachi@pta.gov.pk (Tel: +92-21-5680101)
Peshawar: peshawar@pta.gov.pk (Tel: +92-91-9217279)
Quetta: quetta@pta.gov.pk (Tel: +92-81-2829476)

For contact information about more zonal offices you can visit pta.gov.pk. However for you complain you normally don’t have to dig down to zonal office contact info, complaining to headquarter email address or phone number also works equally well. If you have got any piece of info in this regard which can be helpful for others, feel free to share via comments.

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