How to complain against cell phone operators, ISPs or landLine operators in Pakistan

Published on Author K. Shahzad56 Comments

Pakistan Telecommunication Authority LogoIn our country lots of times we come across the poor technical or customer support by the Cell Phone operators, Land line operator like PTCL or Internet Service Providers. At times you continuously keep getting the low quality services other than what you have expected from a service providers and complaining many times to their customer support numbers you don’t get any good response.

Well in past we had very much less choices and we always had to rely upon the customer support service of the telecom operators. But now things are lot much different, now we have the proper check and balance mechanism, if you can not getting the full value from the services you acquire, you can complain about it with Pakistan Telecommunication Authority(PTA).

PTA gets thousands of complains every week, they respond to all of them and make sure the person complaining gets the satisfactory services after the complain is processed and closed. You can register the complains online using their complain forms as well as they offer some phone numbers which can be called in order to get your complaints registered.

To get your complaint registered online use this complaint form or you can call on +92-51-9221444 or fax on +92-51-2878139. These numbers are of headquarters, you can also get the zonal numbers if required from PTA website, otherwise these must be enough to get your complains registered against any organization related to Telecom.

Update:

PTA toll free complaint number for all over Pakistan is 0800-55055, you can complain about any thing related on this number. Also you can make use of following email addresses and numbers of PTA.

PTA Headquarters: complaint@pta.gov.pk (Tel: +92-51-9225325)
Rawalpindi: rawalpindi@pta.gov.pk (Tel: +92-51-5766402)
Lahore: ptalahore@pta.gov.pk (Tel: +92-42-6665022)
Karachi: karachi@pta.gov.pk (Tel: +92-21-5680101)
Peshawar: peshawar@pta.gov.pk (Tel: +92-91-9217279)
Quetta: quetta@pta.gov.pk (Tel: +92-81-2829476)

For contact information about more zonal offices you can visit pta.gov.pk. However for you complain you normally don’t have to dig down to zonal office contact info, complaining to headquarter email address or phone number also works equally well. If you have got any piece of info in this regard which can be helpful for others, feel free to share via comments.

56 Responses to How to complain against cell phone operators, ISPs or landLine operators in Pakistan

  1. plzzzzzzz mera mobile block kaden imei no 357576004761902 yeh gun point per chin gaya hai …. plzzz block karwa den ….

  2. I have tried to fill the form, and also followed the link given in the last paragraph above;
    but there service provider name is not available in the form, hence I am unable to submit the form.
    I need to submit complaint against PTCL poor Customer Services.

    • Please view the post above, I have updated it with some latest contact information, this information contains PTA email addresses and telephone numbers of headquarters and zonal offices, make use of any of that information.

      I personally had such problems with PTCL and complaining to PTA actually works very well. You can send you complain on their headquarters or your related zonal office email address and you will get a very quick response. They ask immediately from PTCL or any such related company and problem gets fixed in next few days for sure.

  3. plz i need to complain about this number in pakistan. the number is 03008179668. It is becoz the user of this number had sent me immoral messages on the previous saturday on 16/10/2010 to my number 03467993676. and also challanged me of blocking the number saying that it is pakistan and no any authority/power of pakistan can block my number.

  4. sir this number is registed in the name of amina bb husband name asghar ali.father name hagi wazeer muhammad.mother barket bb id cnumber.31302-2084***-8.
    sir i want to block these two sims registerd in the name of amina bb my ant.many wrong calls are recived on these numbers. first sim no is 03347384***. and oter one is 03367877***. plz sir block these two sims.sir i have asked ufone customer service but they not blocked it.sir my ant is very tense plz blck these sims. plz respond positively on my email adress

  5. I am a user of Mobilink using Phone No.0302-8566335 since 2007 as postpaid costumer through Bank Al-Falah Credit Card No. [Removed]. I visited Mobilink Costumer Centre Rasheed Plaza Blue Area, Islamabad to chnage my billing for direct billing instead of credit card in September-2009. Dues for change of service i.e. 2000/- were also deposited at that time.
    But sicne then my service has never been changed by JAZZ Indigo even no reply has so far been received till date.
    PTA is requested to take action against responsible authorities and solve my problem.

  6. unefficiant balance issu when calling to ptcl numbers begining with code 024493….. and 02293… from my cell no. 03073232979 several time complaint on help line 111. but no response

  7. Maine apne PTCL key No.0222781311 ka 3time complaint PTCL Hyderabad main lodge karaae thi jo key un k record main b hai lekin afsos is bat ka hai meri complaint k baa-wujood na to mera number sahi kiya gaya na mujhe koi information di gaee aur complaint dated 24.02.2011 No.46 & dated 26.02.2011 ko number theek kiye baghair apne record main usko ok kardiya gaya jo k PTCL k rules ki khilaaf-warzi hai. Jab bill kii payment bhi time se pehle ki jati hai to ye PTCL Hyderabad k conserned officers & specially Line men is baat par tawajah kiyon nahi detey k kisi ka number DSL Internet bund hojaaey to us customer ka kitna Loss/damage hosakta hai….kiya ye Loss/damage PTCL rules k mutabik conserned officers/Linemen adaa kar sakte hain ya khud PTCL company ada karegi… Last main hum higher authority se request kertey hain k please PTCL Hyderabad k conserned staff ko warning issue ki jaaey k customer ko pareshan na karen aur mera Hyderabad ka land line number 0222781311 aur Internet conection ko immediately durust karen.
    Thanks

    • A.o.A sir kayi bar bohat sary #tang karne lag jaty hain agar unhain apny network k through block kia jaye to wo sim change kar k shuru ho jaty hain.or nb block service on karny k charges boht ziada hoty hain .pLLLLLLLLLLLLLLLL i request to u es ka koi asan hal bta daen.I m so thank full 4 this kindness

  8. Hi K. Shehzad, aap ne buhat achi post ki hai ye.
    brother plz mujhe guide krein, main is link k complaint form
    http://www.pta.gov.pk/index.php?option=com_content&view=article&id=1590&Itemid=770
    ko fill krne ki koshish kr raha hon pr “operator reference number” ata hai, wahan konsa number dena hai.?
    aur main aap k die hoe is link se
    http://www.pta.gov.pk/index.php?option=com_complaint&Itemid=485
    complain kron to is form main bhi ek masla hai wo ye k jahan “complaint against” ki drop down list hai us main to kisi company ka naam ata hi nahi select, sirf “select” hi likha hota hai,, plz reply main soon, to my email.

    • @Haroon: thanks bro for appreciation. I will try to keep coming with lots of more topics which are useful for people of Pakistan and/or about Pakistan.

      Reference number wo hai jo company complaint number deti hai, e.g. when you complain to the ptcl after registering complain they tell you your complain number is 88 or 67 or anything like that. And you can ask them later mera complain number 67 tha mera phone theek kyon nahi howa, yeh wo number hai.

      If you don’t have that complaint number, above the reference number field you have radio buttons asking “Do You Have Operator Reference Number?*” select no, then the reference number field will go away and you will not have to reference number, on that place another field will appear asking you to enter the date when you had registered the complaint.

      Yes the select fields are broken on both forms, means its pta’s fault that forms are not correctly working at the moment.

      So you can send an email directly at complaint@pta.gov.pk explaining your problem/issue in it along with all information asked via those forms. As forms also send info to this email, so as forms not working, send direct email.

      You can also cc that email to your city’s email address of PTA, check above post for getting your city’s email for PTA. If your city not listed in those emails, just sending email to complaint@pta.gov.pk will work fine.

      Reply back, for more info and/or to give feedback on how pta responded to your complaint.

      • even i enter my complaint number (eg:44) in that operator reference number box but they say invalid reference number

  9. Today on 28-5-2011 I had received a phone call from telenor #0346 5506540 named Muhammad Sohail he also contacted from # 345 and #0346 2627121 and 0344 6312191 the time of calls were 1.10 pm 2.15 pm he has asked me that i had won a prize on my telenor sim # 0341 2706067 amounting to Rs.500,000 and a Gold of 12 Grams. The prerequisite was to tell him serial number and scratch number of scratch cards worth Rs.15,00 but the balance would come in to my account. he was iquiring only to verify the genuiness. i did as he said but ultimately i lost my balance of scrach cards. it is requested that necessary iquiry may got be conducted and my balance of Rs.1500 be returned to me the serial # and scrach card numbers are follows;
    serial # Scratch # Worth
    059-246-041-880 85 77 90 30 47 73 84 Rs.250/-
    059-246-041-881 28 54 04 41 18 72 83 Rs.250/-

    059-246-041-882 95 70 88 37 03 45 88 Rs.250/-

    059-246-041-883 22 55 12 73 78 90 57 Rs.250/-

    059-246-349-958 90 26 16 34 34 30 90 Rs.500/-

    Rs.1500/-

    I had made a lot of calls to help line but they had not redressed my problem. i was directed to make it in writing with my CNIC #. So now the matter is before you. My CNIC # 41204-0919837-4

    Sincerely,

    Rifat Zafar

    Cell #0341 2706067

    ——————————————————————————–

    • You should call PTA, they will at least block that sim. Also never hear to claims like you have won prize. If someone says that via call, just tell them to deliver you the price, never pay a peny for that, not only this, gangs are also having frauds telling others you have won a car, then they tell your address and other info they got someway, and get money like 20-80 thousands to bring car from far places like Karachi and then get away with that money.

      In our country money once gone via fraud will never come back.

  10. A.O.A sir plz block this number 03159364801this number send me very very bad pic sms i am so disturb about this plz sir fast action my complain. i am very thank ful to u.

  11. we really appreciate and thanks for blocking the adult sites in our peaceful and islamic country.. but there are few still there let us know how should that be block also..

  12. mahad :
    Sir yeh aik number sy mjhe dhamkiya mill rhi hai har waqt call kar k pareshan krta rehta hai mai bht pareshan hun sir plzz is number ko block kardijye ya is k khilaaf koe saakht action lai or plzz jaldiii lai………..
    woh number yeh hai 0300 5364***

  13. Subject: Stolen of my Mobile and Sim with unwanted calls

    Dear Sir,

    Someone use my stolen mobile and sim, also miss use it .the wrong caller

    Use the fowling numbers and disturb me daily on my mobile no.0315-3736661.Therefore, kindly block the numbers or trace my mobile or sim.

    0345-2701763. (my stolen number)
    0311-2187043

    Thanks

    Regards,
    Ahmed Saleem Hashmi
    0345-2809905

  14. Sir mery CNIC No:41701-0627794-7 par 7 Sim Regester he. me ne sirf 01 sim active krvay he. so ples sir as Namber: 03153052406 ke allavo jatni bi Namber as
    CNIC NO: 41701-0627794-7 par he as Block kar deye jay Thanksssssssssss.

  15. Thanks… really helped…

    did it to get rid of ufone promotion sms coming in late nights..

    got an sms early next morning from ufone stating that my complaint is in process and i will not be receiving any promotional sms from them after 5-7 days… and it worked.. peace at last..

    thanks again..

  16. i am receiving numerous vulgar calls from an identified person, i want to know his name address and other details so that i can register an FIR against him, the number is 0344-2814422, or pleas take same serious action against him..

  17. sir ye number 03368010505 mere ghar k number ko buhat tnag kar raha hai sir buhat ganday ganday sms bhi kar raha hai or bar bar calls kar k tang bhi kar raha hai kindly sir is ka kuch karene is ka number block kare agar nhi to warning he dene ta k aagay se tang nhi kare ye number plzzzz sir DO SOME THING THIS NUMBER(0336 8010505)

  18. i am receiving numerous vulgar calls from an identified person, i want
    to know his name address and other details so that i can register an FIR
    against him, the number is 03112292528 & 03462215708 or pleas take same serious
    action against him

  19. Sir is no.03046112116 se aaj muje cal i k main mobilink ki taraf se bol raha hoon aap ka mobilink ki taraf se 5 lac ka inam nikla he to main ne is se poocha ke mobilink to 300 se cal karte hain to aap kyun is no.(mazkoor bala)se cal ke to is shakhs ne muje gandi galyan deni shuru kar di aur fone band kar diya. is ke bad main ne mobilink ki help line 111 ko cal ki ke meri complain note karen aur is no. ke khalaf action lein to oprater ne ye jawab diya ke ham kuch nai kar sakte.Aap se nhaet modbana guzarash he ke is ke khilaf action lein. Aur mobile compnes ko b is baat ka paband banaien ke costomer ki baat sune aur aese anasar ke khilaf karwai karain aur sada loh costomer ko is fraud se bachain.

  20. Sir is no.03046112116 se aaj muje cal i k main mobilink ki taraf se bol raha hoon aap ka mobilink ki taraf se 5 lac ka inam nikla he to main ne is se poocha ke mobilink to 300 se cal karte hain to aap kyun is no.(mazkoor bala)se cal ke to is shakhs ne muje gandi galyan deni shuru kar di aur fone band kar diya. is ke bad main ne mobilink ki help line 111 ko cal ki ke meri complain note karen aur is no. ke khalaf action lein to oprater ne ye jawab diya ke ham kuch nai kar sakte.Aap se nhaet modbana guzarash he ke is ke khilaf action lein. Aur mobile compnes ko b is baat ka paband banaien ke costomer ki baat sune aur aese anasar ke khilaf karwai karain aur sada loh costomer ko is fraud se bachain. Today: Friday 27/09/2013.

  21. Sir mere is num 03215187094 ki SMS service block Karl di gai he.kindly isey on kr dijiye or agar ho sake to mujhe wajah zaror bats dijiye block Karen ki.thanks…Regards Syed Junaid Ali

  22. my outgoing sms is blocked please open it no is 03452792071.. meharbani kar k meri sms service activate kardein plzzzzzzzzzz

  23. It is requested you that the following mobile numbers
    calling on my & my family numbers and also sending bad material via text
    messages.

    03149909051

    03124291045

    When i said to him stop calling or messaging otherwise i
    will complaint against you then in Pashto Ex-cent he thread me & my family
    and also used abused language against Pakistan and his security institutes.
    Sir i can’t bear these at all and con’t found these
    culprits i requested to authorities
    please take strict action against him.

  24. God day Sir,

    My cell number 0341-2666209 that would stop Outgoings Message. Please Sir
    give my cell number Out going to restored
    service. Thank

    you

  25. God day Sir,

    My cell number 0341-2666209 that would stop Outgoings Message. Please Sir
    give my cell number Out going to restored
    service. Thank

    you

  26. Sir,
    AoA.
    Mere is num 03443784135 ki SMS service block Kar di gai he.kindly isy on kr dijiye or agar ho sake to mujhe wajah zaror bats dijiye block Karen ki.thanks..

    Regards,
    M.Zulqarnain

  27. Sir.
    My cell number 03443784135 that would stop Outgoings Message. Please Sir
    give my cell number Out going to restored service. Thank you

    Regard’s

    MZulqarnain

  28. yaar isps jo cabel net dati hain in ki fake internet speed ki complain kasy ho gi pta main any one help plz

  29. My complain is against the Manager Mr. Rizwan Manager Upaisa shop, Kohati Gate Branch, Peshawar City. I visited the branch at abouit 12:30 on June 18, 2014 for receipt of easy paisa. The Manager with a rude respond directed me to come after 2 pm. This gentleman was having no sense of my urgency and wastage of time etc. With this kind of trend, the easy paisa system proves useless and of no benefits to the clients. Will some one on the helm of affairs will look for some remedy in this regard.

  30. yar mery number se message send nai ho rahy or help line waly cal rcv nai kar rahy plz mery num ko theek kar den plzzzzzzz 03414215892

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