Three weeks left in biometric SIM Verification Deadline, Hurry Up to Keep Your SIM Active

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Biometric Verification of SIMsAs PTA (Pakistan Telecommunications Authority) have advised all Mobile telecom operators present in Pakistan to re-verify all the issued SIM Cards to their subscribers. PTA also had set a very tight deadline, which is going to end soon. Previously the SIMs were issued by mobile companies on just copy of CNIC (Computerized National Id Card). As these SIMs were issued by NOT only official mobile operator’s customer’s centers but also by the franchise and retailer shops. So most of CNIC copies provided were not cross verified that the person providing the copy is the same person as CNIC Copy suggests or he she is providing someone else’s Card’s copy. On in simple words if he is stealing the identity.

So, this re verification addresses this issue of possible SIM issuance on others’ cards, by taking the thumb print of person possessing the SIM and checking it against the NADRA (National Database and Registration Authority). Any one being unable to getting his/her SIM barometrically verified by 26th of Feb 2015, will have his/her SIM blocked after the deadline.

If you have not verified your SIM, first thing you must do right now is run to a franchise, official customer care center or nearest retailers for SIM re-verification. As per Instructions by PTA, the biometric verification costs amount of Rs. 10 to the subscriber.

However, case has been opened by a citizen in Lahore High Court, appealing that in early days of telecom boom in Pakistan, all the cell phone operators have issued million of SIMs without a proper verification of subscribers. Also, PTA did not took notice of this, until recently, when they did. So why subscribers are being charged with the amount, when they had no fault in this unverified SIMs mess. Case is being heard in Lahore high court and no decision have been came forward till now.

Also their are reports that retailers are over charging for the verification process and they are getting more money than the set amount by PTA. In some cases this amount is 30 Rupees instead of set 10 Rupees.

Anyways, anyone reading this article must run to nearest facility, re-verify their SIM otherwise the queues will get only longer.

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How to report a stolen cell phone in Pakistan

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If you had a phone that is stolen by someone or its lost and you want to report it so it gets blocked on all GSM Networks in Pakistan, use the following method.

Step 1. Get the Information together

Following are number of things you will need to get your phone blocked.

1. IMEI Number

IMEI Number is a unique number that is assigned to each cell phone, it uniquely identify a single phone as for each manufactured phone ever its different. You will get this number on packing of you phone. For each new phone you purchase you can check its IMEI by using *#06#. It is recommended to use this method for your phone, get the IMEI and save it with you so if your phone gets lost, you can use it to report and get your phone blocked. Or otherwise as I said the packing box of phone will have this number on it.

2.  Cell Phone Number – It is just the number which people use to call you, this number must have been used with that mobile, also make sure your SIM is registered on your name.

3. Name

4. National ID Card Number (NIC)

5. Address and Contact Number

Step 2. Report about the Phone

After you have got all above information together now you have to report about your stolen or lost cell phone. You have following choices for this,

– Call Police at 15

– Call PTA (Pakistan Telecom Authority) at their toll Free Number 0800 – 25625

– Call CPLC (Citizen Police Liaison Committee) on 021-5682222 or FAX them at 021-5683336

– Complain at imei@pta.gov.pk

Use any of these choices above to complain and you will be guided further if you need to do anything else. After the process is completed the phone will be blocked so that the thief can’t use or sell it. In the process if by any means you get back your cell phone, it can be unblocked easily by providing the same information.

Over the past increasing number of phone snatching and stealing cases have been reported, if in case some way your phone gets snatched or stolen, do report this using the process explained above so that the thief can’t get much out of this theft.

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Register complaint against a cell phone or landline number in Pakistan

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This topic covers how to and where to register your complaint if someone is threatening or annoying you with unnecessary phone calls or text messages from a cell phone or landline number in Pakistan. Unfortunately despite the many campaigns by PTA still there are cell phone connections/SIMs out there which are not registered to any one at all and being used or registered to wrong people other than real users. So before registering one such complaint a thought about the culprit using unregistered or incorrectly registered SIM may stop you from registering the complaint, but this not the way how things work now.

Now even if someone is annoying you from an unregistered or incorrectly registered SIM card, you can still register the complaint against the culprit and PTA will block the connection. If still the messages and calls continue from another number a proper action will be take against the person and even if he/she is using an unregistered or incorrectly registered SIM he/she will be tracked out, reached and coped easily, all you have to do is complain with PTA on first place.

You can call at PTA’s complaint number 0800-55055 to complain against the landline or mobile number from which someone is threatening you. You can also send an email to PTA’s contact email complaint@pta.gov.pk for registering your complaint but using their toll free complaint number mentioned above is recommended for a fast response but you can still expect the email method work out for you, as it worked out for me in past.

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Update:

For your complaints make use of PTA toll free number given above or you can also use following information for your complaints.

PTA Headquarters: complaint@pta.gov.pk (Tel: +92-51-9225325)
Rawalpindi: rawalpindi@pta.gov.pk (Tel: +92-51-5766402)
Lahore: ptalahore@pta.gov.pk (Tel: +92-42-6665022)
Karachi: karachi@pta.gov.pk (Tel: +92-21-5680101)
Peshawar: peshawar@pta.gov.pk (Tel: +92-91-9217279)
Quetta: quetta@pta.gov.pk (Tel: +92-81-2829476)

You can complain on PTA headquarters contact information or your related zonal office contact info as given above. Share any of your experiences with PTA regarding these kind of complains or any other useful info via posting a comment below.

Update:
After reading overwhelming number of comments being written to us it is necessary to make it clear that you can use above information and method to complain directly to Pakistan Telecommunication Authority but you can not make a request to us with a number to get it blocked. The reason is PTA wants the person who is being annoyed/threatened him/herself make a complaint, so we are not eligible to make complaints on your behalf. You will have to do it yourself. Hope it helps. However you are most welcome to share your experience with PTA and also can provide feedback on the response by PTA on your problem. Also if you comment on any thing related to topic you are most welcome.

Update:
This post is getting lots of comments by people requesting with their numbers and asking us to open their cell phone service. We at “Info Pakistan” have no authority to block or open any cell phone number. This is just a website which helps people with useful information about Pakistan or info which could help Pakistanis. Similarly, this post only tells you that how to file complaint with PTA if some one is annoying you with unwanted calls or threatening you over the phone. Please if your number is blocked, your SMS are not getting through or you are facing any other issue, please complain directly to PTA using contact information specified above. Also make sure you communicate with your operator or service provider before getting through to PTA.

You are most welcome to share your opinions and experiences in comments section below. However, commenting with your number and asking us to resolve your issue will not work. You have to complaint directly to PTA by calling or emailing them. Hope this helps.

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