Telecom

How to report a stolen cell phone in Pakistan

Posted by K. Shahzad in Telecom on March 29th, 2010

If you had a phone that is stolen by someone or its lost and you want to report it so it gets blocked on all GSM Networks in Pakistan, use the following method.

Step 1. Get the Information together

Following are number of things you will need to get your phone blocked.

1. IMEI Number

IMEI Number is a unique number that is assigned to each cell phone, it uniquely identify a single phone as for each manufactured phone ever its different. You will get this number on packing of you phone. For each new phone you purchase you can check its IMEI by using *#06#. It is recommended to use this method for your phone, get the IMEI and save it with you so if your phone gets lost, you can use it to report and get your phone blocked. Or otherwise as I said the packing box of phone will have this number on it.

2. Cell Phone Number – It is just the number which people use to call you, this number must have been used with that mobile, also make sure your SIM is registered on your name.

3. Name

4. National ID Card Number (NIC)

5. Address and Contact Number

Step 2. Report about the Phone

After you have got all above information together now you have to report about your stolen or lost cell phone. You have following choices for this,

- Call Police at 15

- Call PTA (Pakistan Telecom Authority) at their toll Free Number 0800 – 25625

- Call CPLC (Citizen Police Liaison Committee) on 021-5682222 or FAX them at 021-5683336

- Complain at imei@pta.gov.pk

Use any of these choices above to complain and you will be guided further if you need to do anything else. After the process is completed the phone will be blocked so that the thief can’t use or sell it. In the process if by any means you get back your cell phone, it can be unblocked easily by providing the same information.

Over the past increasing number of phone snatching and stealing cases have been reported, if in case some way your phone gets snatched or stolen, do report this using the process explained above so that the thief can’t get much out of this theft.

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Cell Phones, PTA

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Register compaint against a cell phone or landline number in Pakistan

Posted by K. Shahzad in Telecom on March 19th, 2010

This topic covers how to and where to register your complaint if someone is threatening or annoying you with unnecessary phone calls or text messages from a cell phone or landline number in Pakistan. Unfortunately despite the many campaigns by PTA still there are cell phone connections/SIMs out there which are not registered to any one at all and being used or registered to wrong people other than real users. So before registering one such complaint a thought about the culprit using unregistered or incorrectly registered SIM may stop you from registering the complaint, but this not the way how things work now.

Now even if someone is annoying you from an unregistered or incorrectly registered SIM card, you can still register the complaint against the culprit and PTA will block the connection. If still the messages and calls continue from another number a proper action will be take against the person and even if he/she is using an unregistered or incorrectly registered SIM he/she will be tracked out, reached and coped easily, all you have to do is complain with PTA on first place.

You can call at PTA’s complaint number 0800-55055 to complain against the landline or mobile number from which someone is threatening you. You can also send an email to PTA’s contact email complaint@pta.gov.pk for registering your complaint but using their toll free complaint number mentioned above is recommended for a fast response but you can still expect the email method work out for you, as it worked out for me in past.

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