Call and SMS bundle Packages will continue to live on, Says PTA

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Call and sms bundles continue says ptaA letter from Pakistan Telecommunication Authority (PTA) for mobile operates was issued yesterday. The letter had instructed that all chat packages, Voice and SMS must stop immediately.  Cell phone operators and general public interpreted it as all of Call and SMS packages are being banned by PTA. However, PTA today gave a further clarification on the matter. They mentioned that by chat it means the public chat room services which are being offered by Cell Phone companies, not those call or SMS bundles which people use to talk to their relatives and acquaintance.

PTA had used the words in letter like “All chat packages (Voice and SMS)”, which made all the confusion and every body online and all news websites misunderstood it. If they could have used the “Chat room services”, it would have not been so big controversy. I guess now Pakistani Government organizations must learn to use the unambiguous language in all their official letters.

Anyways, its still good that those call and SMS packages will continue without any interruption and you can still enjoy those Voice and SMS bundle packages to call your loved ones and acquaintances on much lower rates the normal.

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Register complaints against email or website hacking in Pakistan, Complain against online identity theft in Pakistan

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Cyber Crimes Department - NR3C PakistanNow like other countries of world also in Pakistan the Crime Investigations Cyber Crimes division is actively working. This department is working under Federal Investigations Authority(FIA) and Named as National Response Center for Cyber Crimes (NR3C). Scope of their work is not limited to Identity theft or hacking etc, they are responsible to take care of all kinds of potential illegal activity which may take place using online mediums inside Pakistan.

They also provide the ways through which people can complain against any kind of online illegal activity and actively monitor and investigate the complaints submitted to them. Complaints may vary on variety of issues, e.g. If you are running a website and someone have hacked that website, just register a complaint with NR3C and even if the website is recovered back they will be investigating and will eventually find out the hacker who had done this by using  logs and other data which is stored with the service providers for specific websites.

Also if some one have hacked your email address, don’t forget to register a complaint and expect an action. They also act well on identity theft. For example if someone have took a photo of you from any where online and using it in a fake Facebook or any other social networking website with your name or even any other name as profile picture, you can register a complaints and it will be made sure that the fake account is deleted and person made and using this is caught.

Also if you are receiving any threats via emails etc, you can complain with NR3C to get the culprit caught and punished. Even if the emails are being generated by random or custom scripts other than using the real email account the origin of sender may be traced very much easily. A computer professional with some knowledge can do it, but the people we are talking about here are the experts who are very good at this.

Another problem our society have, if someone uploads the photos in their profile or somewhere else online, they are copied and may websites or people start using those photos elsewhere. If any of such event have occurred with you or any website or individual have published your pictures without any reason or without permission from you, don’t hesitate to complain against it with NR3C.

So either your email or website is hacked, someone using your photos or identity illegally or someone threatening you using any online medium, don’t hesitate complain with National Response Center for Cyber Crimes (NR3C)

For complaints you can use following contact information.

Email: helpdesk@nr3c.gov.pk
Phone: 051-9260944
Fax: 051-9262376
NR3C Website: www.nr3c.gov.pk

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How to complain against cell phone operators, ISPs or landLine operators in Pakistan

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Pakistan Telecommunication Authority LogoIn our country lots of times we come across the poor technical or customer support by the Cell Phone operators, Land line operator like PTCL or Internet Service Providers. At times you continuously keep getting the low quality services other than what you have expected from a service providers and complaining many times to their customer support numbers you don’t get any good response.

Well in past we had very much less choices and we always had to rely upon the customer support service of the telecom operators. But now things are lot much different, now we have the proper check and balance mechanism, if you can not getting the full value from the services you acquire, you can complain about it with Pakistan Telecommunication Authority(PTA).

PTA gets thousands of complains every week, they respond to all of them and make sure the person complaining gets the satisfactory services after the complain is processed and closed. You can register the complains online using their complain forms as well as they offer some phone numbers which can be called in order to get your complaints registered.

To get your complaint registered online use this complaint form or you can call on +92-51-9221444 or fax on +92-51-2878139. These numbers are of headquarters, you can also get the zonal numbers if required from PTA website, otherwise these must be enough to get your complains registered against any organization related to Telecom.

Update:

PTA toll free complaint number for all over Pakistan is 0800-55055, you can complain about any thing related on this number. Also you can make use of following email addresses and numbers of PTA.

PTA Headquarters: complaint@pta.gov.pk (Tel: +92-51-9225325)
Rawalpindi: rawalpindi@pta.gov.pk (Tel: +92-51-5766402)
Lahore: ptalahore@pta.gov.pk (Tel: +92-42-6665022)
Karachi: karachi@pta.gov.pk (Tel: +92-21-5680101)
Peshawar: peshawar@pta.gov.pk (Tel: +92-91-9217279)
Quetta: quetta@pta.gov.pk (Tel: +92-81-2829476)

For contact information about more zonal offices you can visit pta.gov.pk. However for you complain you normally don’t have to dig down to zonal office contact info, complaining to headquarter email address or phone number also works equally well. If you have got any piece of info in this regard which can be helpful for others, feel free to share via comments.

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